UK +44 7466 557623 · NG +234 901 284 0179 · Mon–Sat, 9am–10pmUK flight Thu 5 Nov · drop off by Tue 3 Nov, 5 pm
Home/FAQ

Questions and answers

Prices and weight

How much is cargo per kg to the UK?
Air from ₦7,500/kg (Lagos) or ₦8,200/kg (Ibadan), 10 kg minimum. Sea from ₦2,900/kg, 50 kg minimum. All rates
Why am I charged more than my box weighs?
A big light box is charged by size (L × W × H ÷ 5,000). You see both weights before you pay.
Is the online price final?
Do you charge in naira or pounds?

Timing

When is the next UK shipment?
Thu 5 Nov. Drop off by Tue 5 pm in Lagos or 12 noon in Ibadan. All departures
How long does air cargo take?
What if I miss the cut-off?

Customs

Will my receiver pay customs?
Not for UK gifts up to £39. For goods you sell, we quote VAT and duty before we ship. We never ask for customs fees by text.
Why does NDLEA open my box?
Do I need ID?

Payment

How do I pay?
By bank transfer, after you approve your weigh-in. Only pay into the accounts on our verify page.
Can businesses pay monthly?

Delays and claims

What if my parcel is delayed?
What if something is missing or damaged?
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