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Terms, claims and privacy

Updated 2 Nov 2026 · Jojo Express Solutions Ltd, RC [to confirm]

Terms of service

1. Price. Online prices are estimates. We weigh your parcel and you approve the final price before you pay. We charge the higher of actual or size weight.

2. Payment. Pay only into the accounts on our verify page. We ship after payment, unless you have credit with us.

3. Inspection. Any parcel may be opened by us, NDLEA or customs. Declare contents truthfully and show ID on your first shipment.

4. Departures. Airlines and shipping lines set the dates. If a batch is delayed, we tell you the same day.

Claims policy

Report within48 hours of delivery
First reply1 working day
DecisionWithin 10 working days

Report damage or loss from your account, with photos. Cover is up to the declared value, to [amount to confirm] per parcel. Seized, prohibited, perishable or under-declared items are not covered.

Prohibited items

We do not carry items banned by Nigerian law, the airline or the destination. See Can I ship this? Banned items are removed without refund.

Privacy

We collect contact, address, ID and parcel details to ship and clear customs. We follow the Nigeria Data Protection Act 2023 and UK GDPR, and share data only with carriers, customs and delivery partners. Ask for a copy or deletion at [privacy email to confirm].

Cookies

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